POLICIES & PROCEDURES

BOOKING POLICIES​

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  • A 100% deposit is required to book any consultations or service.

  • All payments are final and non-refundable.

RESCHEDULING POLICIES​

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  • Please notify Made by Shakes 24 hours in advance if you need to reschedule. 

  • Notifying Made by Shakes less than 24 hours will lead to a deposit forfeit. 

CANCELLATION POLICIES​

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  • If you need to cancel for any reason, please notify Made by Shakes immediately. 

  • If you cancel at least 24 hours prior to your appointment, you will receive your full deposit. Cancelling less than 24 hours before your appointment is cause for a non-refundable deposit forfeit.  

TARDINESS POLICIES​

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  • Your appointment time is your specific allotted time. If you arrive late, your appointment may be shortened.

  • Out of respect for all clients and staff, please arrive on time.

MAINTENCE FEE POLICIES​ & REGULATIONS

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​During the time of your contract signing, you have the option to hire Made by Shakes to maintain your website for the first year for a monthly fee. The monthly fee is determined by the type of website you own. If the client chooses to Opt-out of this service, Made by Shakes can provide technical support as needed for $50 per hour.

Maintenance includes: general website upkeep, tech support, and minor updates.

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Monthly Admin Fees are as listed:

  • Personal Website - $25/month

  • Professional Blog - $25/month

  • Small Business Website - $35/month

  • Ecommerce Online Website - $50/month

  • Restaurant/Food Services Website - $40/month

REVISION POLICIES​ & REGULATIONS

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The Client is granted 2 revisions for all of the products that will be delivered. After the second revision, Made by Shakes will charge a $50/hour maintenance fee.

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Made by Shakes policies and regulations are subject to change without any notice.